Using Social Media to Create Supporter Action

From television celebrity news shows to charities to consumer products, I’ve heard companies say a ton of times “Like us on Facebook.” I may be one of the ignorant masses, but I can’t help but wonder what good that could do. Of course it shows advertisers their popularity and social presence to get more money and approval ratings, but if I “like” you once and move on, what’s the point? How do you move supporters who “like” our non-profit organization into partners who are dedicated to participating in your online fundraising efforts?

I must admit that 90 percent of the time when I browse the posts on Facebook it’s rarely to search out a cause or person in need. I like to see what my friends are doing, where they’re at and pictures of their kids. I am connected to several non-profits and I do enjoy their one or two sentences about the projects they are working on and I like to see pictures of their progress. Rarely do I link to their site to donate. I have I feeling that most people are casual Facebook followers like I am.

On the Guarian.co/uk, Tom Latchford writes an article for non-profits to attract Facebook users like me to get actively involved in their charitable organization online. Latchford writes that organizations need to support the donor journey while communicating with the masses. There are definite steps to a charity-donor relationship: 1) Attracting people so they sign up for your e-mails and posts, 2) Prompting them to become supporters, and 3) Getting people to partner with you as advocates.

So how to you initiate attracting people for step 1? Latchford suggests that, “There are people talking about topics related to your charity all over the web, all the time. These are warm prospective supporters, already actively engaged in the topics your charity cares about. Topics on Twitter are found using the hashtag (#), so your charity should be finding the hashtags for the relevant topics and engaging with the people contributing to these conversations. You need to tap into these conversations and cultivate their interest in your cause. The true power of Twitter is tapping into pre-existing communities in this way.”

The next step is to invite your potential donors to check out your website which should be interactive, engaging and meaningful. “The website should be the transactional hub, managing the relationships with people as they contribute in various ways. Whether it is through appeals, an online shop, raffle tickets, volunteering or attending events, the site is a vehicle for accelerating towards or accomplishing your charity’s vision, with your community of committed contributors acting as a driving force,” explains Latchford.

Finally, non-profits need to cultivate donors into partners by having them actively connect to their online relations to promote your cause. Latchford proposes that, “The key is to understand that most people have more impact through their influence than a direct donation alone. These social media approaches challenge the institutional fundraising models. My theory is that we should seek out the right people, trust them and aim to move those supporters to a level where they are as effective as a paid member of staff. When you do this, you get results.”

That may all sound wonderful, but you may be wondering how to even establish an online presence for your charity. To establish this online social presence, using a social fundraising platform such as Fundly is key. Social fundraising tools can keep your donors engaged to create a community of doers who will also bring along their friends and contacts with a similar passion for your cause.